{"id":19811,"date":"2023-12-21T11:27:50","date_gmt":"2023-12-21T16:27:50","guid":{"rendered":"https:\/\/cmhact.ca\/complaint-feedback-process\/"},"modified":"2023-12-21T11:27:50","modified_gmt":"2023-12-21T16:27:50","slug":"complaint-feedback-process","status":"publish","type":"page","link":"https:\/\/cmhact.ca\/fr\/complaint-feedback-process\/","title":{"rendered":""},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group alignfull is-vertical is-layout-flex wp-container-core-group-is-layout-4fc3f8e1 wp-block-group-is-layout-flex\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_21' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Complaint \/ Feedback Form<\/h2>\n                            <p class='gform_description'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_21'  action='\/fr\/wp-json\/wp\/v2\/pages\/19811' data-formid='21' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_21' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_21_16\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"1b33e03b\" data-field-span=\"6\"><label id='gfield_label_21_16' class='gfield_label gform-field-label' for='input_21_16'><span class='gform-field-label__text'>Date<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\n\t\t\t\t\t<input\n\t\t\t\t\tplaceholder='mm\/jj\/aaaa'\n\t\t\t\t\tid='input_21_16'\n\t\t\t\t\tclass='datepicker gform-datepicker mdy datepicker_with_icon gdatepicker_with_icon'\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='input_16'\n\t\t\t\t\tvalue=''\n\t\t\t\t\t \n\t\t\t\t\taria-invalid=\"false\" \n\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t \n\t\t\t\t\t\n\t\t\t\t\tdata-mask=\"99\/99\/9999\"\n\t\t\t\t\t\/>\n\t\t\t\t<kbd id='keyboardHint_input_21_16' hidden class='down'><\/kbd>\n\t\t\t\t<button type='button' id='datepicker_toggle_input_21_16' class='gform-datepicker-toggle gform-datepicker-toggle--default accCalendar aria-date-picker gform-button gform-theme-button gform-theme-button--simple gform-theme-button--simple-in-ctrl' aria-expanded='false' aria-controls='input_21_16' aria-label='Date: Choose date on calendar' >\n\t\t\t\t\t\t\t<span class=\"gform-calendar-icon gform-datepicker-toggle-icon gform-datepicker-toggle-icon--default dashicons dashicons-calendar-alt\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t<\/div><\/div><div id=\"field_21_17\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"1b33e03b\" data-field-span=\"6\"><label id='gfield_label_21_17' class='gfield_label gform-field-label' for='input_21_17'><span class='gform-field-label__text'>Date of Incident<\/span><\/label><div class='ginput_container ginput_container_date'>\n\t\t\t\t\t<input\n\t\t\t\t\tplaceholder='mm\/jj\/aaaa'\n\t\t\t\t\tid='input_21_17'\n\t\t\t\t\tclass='datepicker gform-datepicker mdy datepicker_with_icon gdatepicker_with_icon'\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='input_17'\n\t\t\t\t\tvalue=''\n\t\t\t\t\t \n\t\t\t\t\taria-invalid=\"false\" \n\t\t\t\t\t\n\t\t\t\t\t \n\t\t\t\t\t\n\t\t\t\t\tdata-mask=\"99\/99\/9999\"\n\t\t\t\t\t\/>\n\t\t\t\t<kbd id='keyboardHint_input_21_17' hidden class='down'><\/kbd>\n\t\t\t\t<button type='button' id='datepicker_toggle_input_21_17' class='gform-datepicker-toggle gform-datepicker-toggle--default accCalendar aria-date-picker gform-button gform-theme-button gform-theme-button--simple gform-theme-button--simple-in-ctrl' aria-expanded='false' aria-controls='input_21_17' aria-label='Date of Incident: Choose date on calendar' >\n\t\t\t\t\t\t\t<span class=\"gform-calendar-icon gform-datepicker-toggle-icon gform-datepicker-toggle-icon--default dashicons dashicons-calendar-alt\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t<\/div><\/div><fieldset id=\"field_21_15\" class=\"gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"6523665a\" data-field-span=\"12\"><legend id='gfield_label_21_15' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Name<\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_21_15'>\n                            \n                            <span id='input_21_15_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_15.3' id='input_21_15_3' value=''   aria-required='false'     aria-labelledby=\"input_21_15_3_label gfield_label_21_15\"\/>\n                                                    <label for='input_21_15_3' id='input_21_15_3_label' class='gform-field-label gform-field-label--type-sub '>Pr\u00e9nom<\/label>\n                                                <\/span>\n                            \n                            <span id='input_21_15_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_15.6' id='input_21_15_6' value=''   aria-required='false'     \/>\n                                                    <label for='input_21_15_6' id='input_21_15_6_label' class='gform-field-label gform-field-label--type-sub '>Nom<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_21_6\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"0b404079\" data-field-span=\"12\"><label id='gfield_label_21_6' class='gfield_label gform-field-label' for='input_21_6'><span class='gform-field-label__text'>What site did this occur at?<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_21_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Timmins (Second Ave. Site)' >Timmins (Second Ave. Site)<\/option><option value='Timmins (Pine St. Site)' >Timmins (Pine St. Site)<\/option><option value='Timmins (Cedar St. Site)' >Timmins (Cedar St. Site)<\/option><option value='Cochrane Site' >Cochrane Site<\/option><option value='Iroquois Falls Site' >Iroquois Falls Site<\/option><option value='Kirkland Lake Site' >Kirkland Lake Site<\/option><option value='Matheson Site' >Matheson Site<\/option><option value='New Liskeard Site' >New Liskeard Site<\/option><option value='Other' >Other<\/option><\/select><\/div><\/div><div id=\"field_21_27\" class=\"gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"f93190e1\" data-field-span=\"12\"><label id='gfield_label_21_27' class='gfield_label gform-field-label' for='input_21_27'><span class='gform-field-label__text'>Have you spoken to staff about your complaint?<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_27' id='input_21_27' class='large gfield_select'     aria-invalid=\"false\" ><option value='Yes' >Yes<\/option><option value='No' >No<\/option><\/select><\/div><\/div><div id=\"field_21_23\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"f2f58aa4\" data-field-span=\"12\"><label id='gfield_label_21_23' class='gfield_label gform-field-label' for='input_21_23'><span class='gform-field-label__text'>If yes, who:<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_21_23' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_7\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"420fab4b\" data-field-span=\"12\"><label id='gfield_label_21_7' class='gfield_label gform-field-label' for='input_21_7'><span class='gform-field-label__text'>Please provide a description of your complaint:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_7' id='input_21_7' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_21_13\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"8fca17b5\" data-field-span=\"12\"><legend id='gfield_label_21_13' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Affiliation to Complaint \/ CMHA-CT<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_21_13'><div class='gchoice gchoice_21_13_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.1' type='checkbox'  value='Concerned Community Member'  id='choice_21_13_1'    aria-labelledby=\"label_21_13_1 gfield_label_21_13\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_21_13_1' id='label_21_13_1' class='gform-field-label gform-field-label--type-inline'>Concerned Community Member<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_13_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.2' type='checkbox'  value='Client'  id='choice_21_13_2'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_13_2' id='label_21_13_2' class='gform-field-label gform-field-label--type-inline'>Client<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_13_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.3' type='checkbox'  value='Service Provider'  id='choice_21_13_3'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_13_3' id='label_21_13_3' class='gform-field-label gform-field-label--type-inline'>Service Provider<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_21_13_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.4' type='checkbox'  value='Support Person'  id='choice_21_13_4'    \/>\n\t\t\t\t\t\t\t\t<label for='choice_21_13_4' id='label_21_13_4' class='gform-field-label gform-field-label--type-inline'>Support Person<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_21_11\" class=\"gfield gfield--type-text field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"99a0833c\" data-field-span=\"12\"><label id='gfield_label_21_11' class='gfield_label gform-field-label' for='input_21_11'><span class='gform-field-label__text'>Other:<\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_21_11' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_14\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"8936725f\" data-field-span=\"12\"><label id='gfield_label_21_14' class='gfield_label gform-field-label' for='input_21_14'><span class='gform-field-label__text'>Program<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_21_14' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_21_18\" class=\"gfield gfield--type-email gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"7504501e\" data-field-span=\"12\"><label id='gfield_label_21_18' class='gfield_label gform-field-label' for='input_21_18'><span class='gform-field-label__text'>Email<\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_18' id='input_21_18' type='email' value='' class='large'     aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_21_19\" class=\"gfield gfield--type-phone gfield--phone-format-international gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"76e5601a\" data-field-span=\"12\"><label id='gfield_label_21_19' class='gfield_label gform-field-label' for='input_21_19'><span class='gform-field-label__text'>Phone<\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_19' id='input_21_19' type='tel' value='' class='large'    aria-invalid=\"false\"    \/><\/div><\/div><div id=\"field_21_24\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"a1ac2acb\" data-field-span=\"12\"><label id='gfield_label_21_24' class='gfield_label gform-field-label' for='input_21_24'><span class='gform-field-label__text'>Preferred Method of Contact:<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(N\u00e9cessaire)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_24' id='input_21_24' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Email' >Email<\/option><option value='Call' >Call<\/option><option value='Text' >Text<\/option><option value='N\/A' >N\/A<\/option><\/select><\/div><\/div><div id=\"field_21_28\" class=\"gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"b1ccaad0\" data-field-span=\"12\"><label id='gfield_label_21_28' class='gfield_label gform-field-label' for='input_21_28'><span class='gform-field-label__text'>Can a message be left at the number provided?<\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_28' id='input_21_28' class='large gfield_select'     aria-invalid=\"false\" ><option value='Yes' >Yes<\/option><option value='No' >No<\/option><option value='N\/A' >N\/A<\/option><\/select><\/div><\/div><div id=\"field_21_26\" class=\"gfield gfield--type-textarea gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"69e8e615\" data-field-span=\"12\"><label id='gfield_label_21_26' class='gfield_label gform-field-label' for='input_21_26'><span class='gform-field-label__text'>Additional Information:<\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_26' id='input_21_26' class='textarea large'  aria-describedby=\"gfield_description_21_26\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_21_26'>(Feel safe to share how and\/or why this incident or these concerns impacted you or someone else.)<\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button class='button button--blue gform_button btn--gform-submit' id='gform_submit_button_21'>Submit<\/button> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_21' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_21' id='gform_theme_21' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_21' id='gform_style_settings_21' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_21' value='1' \/>\n            <input 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